Refund policy

1. General

These General Terms and Conditions apply to all purchases made through our official website lennardco.shop. By placing an order, you acknowledge that you have read, understood, and agree to these terms.

2. Returns and Right of Withdrawal

30-Day Return Policy
We offer a 30-day return period from the date you receive your order. During this period, you may request a return for any reason.

To qualify for a return:

  • The item must be in its original condition — unworn, unused, with all tags attached and in the original packaging.
  • A valid proof of purchase (order confirmation or receipt) is required.

Once your request is approved, we will provide you with detailed return instructions and, if applicable, a return shipping label.

Right of Withdrawal (for EU Customers)
Under European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days without providing a reason. Returned items must meet the same conditions outlined above.

To initiate a return or withdrawal, please contact us at lennard.co@outlook.com.

3. Damages and Issues

Please inspect your order carefully upon delivery. If your item is defective, damaged, or incorrect, notify us immediately at lennard.co@outlook.com so we can resolve the issue promptly.

4. Exceptions to Returns

The following items are not eligible for return or refund:

  • Personalized or custom-made products;
  • Hygiene or personal care items;
  • Products where the seal has been broken, for health or hygiene reasons;
  • Discounted, promotional, or final sale items.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within 14 business days using your original payment method.

Depending on your bank or payment service provider, it may take additional time for the refund to reflect in your account. If you do not receive your refund within 18 business days, please contact us at lennard.co@outlook.com.

6. Prices and Payment

All prices on our website are listed in USD (or local currency) and include applicable taxes. Payments are processed exclusively through secure and verified payment providers to ensure your data is protected at all times.

7. Delivery

We ship worldwide. Delivery times vary depending on the destination and typically range from 5 to 20 business days. Tracking information will be provided as soon as your order has been dispatched.

8. Amendments to This Policy

Lennard & Co. reserves the right to amend or update this Refund Policy at any time without prior notice. The version published on our website at the time of purchase will apply.

© 2025 Lennard & Co. All rights reserved.