Terms of Service & Refund Policy

1. General Terms

These Terms and Conditions apply to all purchases made through our official website lennardco.shop (or any affiliated domain). By placing an order, you confirm that you have read, understood, and agree to these terms.

Lennard & Co. reserves the right to update or revise these terms when necessary. The version valid at the time of purchase applies.

2. Returns and Right of Withdrawal

30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.

  • The item must be unused, unworn, and in perfect condition.
  • All original tags and packaging must be intact.
  • A proof of purchase (receipt or confirmation email) must be provided.

Once approved, we will provide you with detailed instructions for returning the product.

Right of Withdrawal (for EU Customers)
In accordance with European Union regulations, customers have the right to withdraw from their purchase within 14 days of receipt without stating a reason. Returned items must meet the same conditions described above.

To initiate a return or withdrawal, please contact us at lennard.co@outlook.com.

3. Damages and Order Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so our support team can resolve the issue promptly.

4. Items Not Eligible for Return

  • Personalized or custom-made products;
  • Hygiene-related items;
  • Products whose packaging or seal has been broken;
  • Discounted or final sale items.

5. Refund Process

After receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be issued within 14 business days via the original payment method. Please note that some banks or payment providers may take additional time to process the transaction.

If you haven’t received your refund after 18 business days, please contact us at lennard.co@outlook.com.

6. Pricing and Payment

All prices displayed on our website are shown in USD (or local currency) and include applicable taxes. Payments are processed securely through our verified payment partners.

7. Shipping and Delivery

We deliver worldwide. Delivery times vary depending on the destination and typically range from 5 to 20 business days. Tracking information will be provided once your order has been dispatched.

8. Amendments to the Terms

Lennard & Co. reserves the right to update or modify these Terms and Conditions at any time, without prior notice. The most recent version is always available on our website.

9. Contact Us

For any questions regarding these terms, your order, or return eligibility, please contact our customer service at:
📧 lennard.co@outlook.com

© 2025 Lennard & Co. All rights reserved.